Senior Project Coordinator/ Implementation Project Manager

Who We are:

Paxcom a leading Digital Solution Provider is a part of Paymentus, a leading electronic bill payment provider. Paymentus leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal, Alexa and Walmart.

Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1300 clients leading the Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options.

• The individual would be responsible for Project planning and execution. They would be required to collaborate with cross function team to implement timely delivery of project.
• A person will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines.  This position serves as the key resource for clients during the implementation process. 
• Coordinator to organize projects with the goal of getting them completed on time and within budget. 

• Monitor new client implementations and existing client support; provide daily problem-solving, coordination, and leadership as required.
• Partner with technical and operations resources to develop integrated software solutions and support systems for partners and clients. 
• Maintain ongoing reporting of partner/client status and activities. 
• Ability to proactively troubleshoot and solve problems with limited supervision. 
• Serve as the primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity. 
• Work cross-functionally internally to solve implementation challenges. 
• Become a product expert with a strong understanding of configurations and data integration. 
• Manage multiple complex SaaS projects and implementations. 
• Identify roadblocks and initiate remedial action for execution and completion of tasks. 
• Carry out communications to manage all project stakeholders. 
• Liaise with clients to identify and define project requirements, scope, and objectives. 
• Foster collaboration and a positive team environment.  

• Experience implementation web-based solutions for customers.
• Working experience in analyzing the data, reports and have worked on excel or similar tool. 
• Relevant experience in project management/coordination well versed with project management software tools (Salesforce, Smartsheet's, Jira) will be add on. 
• Willing to work in overlapping hours with EST time zone.
• Strong organizational, communications and people skills required.
• Ability to work independently and in a team environment.

• Must have good verbal and written communication skills. 
• Excellent in capturing and analyzing client requirements. 
• Creative and analytical thinker with strong problem-solving skills. 
• Client Communication and Interpersonal Skills 
• Good command over the English language
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation