Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal and Alexa. We are looking for passionate programmers skilled in Java, Python, Angular, NodeJS, Python, Jenkins, Postgresql, Docker, Kubernetes, Spark and AWS to join our development team .
For more details, please visit https://paxcom.ai/ >> https://paymentus.com/
You are a self-driven support engineer with the ability to work in a fast paced environment and adapt to changing priorities. You have experience with and enjoy interfacing directly with customers over the phone and email, providing technical support through advanced troubleshooting, root cause analysis, and code fixes. You are a creative thinker with an appetite not only for solving complex problems, but also for designing and creating tools to improve both internal and customer experiences. As a well-rounded lover of technology, your expertise will cover areas of web services, databases, networking, and coding.
Acting as a trusted advisor to our customers in various engagements, ranging from technical development and product support to business analysis
Serving as a subject matter expert for broad and complex technical issues by providing first call resolution by phone and email
Designing, writing, and enhancing tools for both internal and external facing users
Training customers on best practice usage of the platform
Using your knowledge and insight into customers’ needs to assist other teams in better servicing our clients while enhancing the platform
Promoting and enhancing self-serve offerings for our customers
Contributing to team improvement by identifying process and technical gaps
Maintaining a high level of customer satisfaction, measured through surveys and feedback
B.S. Degree in Computer Science or Engineering from a leading University
Should be comfortable with 24*7*365 support role
Proficiency with the web stack and web services applications
Working understanding of relational and no-SQL database concepts
Basic understanding of object oriented programming and scripting
Excellent troubleshooting and analytical skills to determine the root cause of issues
Exceptional verbal and written communication in articulating problems and solutions to both technical and non-technical audiences
Experience with Java, servlets, and/or J2EE framework Support
Apache, nginx, Tomcat administration
Oracle PL/SQL experience
Experience building RESTful services in NodeJS
JavaScript, JQuery, Freemarker, CSS, HTML, and related front end technologies
Docker containerization, virtualization
Basic networking knowledge
Proficiency with Linux and command line environments